Privacy Policy

We, Taranaki Bio Extracts Limited and our subsidiaries (together Taranaki Bio Extracts or we, us, our), take our obligations regarding personal information seriously.
Personal information is any information about an individual that allows an individual to be identified.

This Privacy Policy provides information on how we may collect, store and use personal information about our prospective, current and former customers, suppliers and others doing business with us, in accordance with relevant laws, including the Privacy Act 2020 (the Act).

As someone who deals with us and provides us with personal information, you agree to be bound by this policy.

What information do we collect, and how?

The information we collect

In order to provide products and services to the best of our ability, we collect a range of information from different people. We may collect and hold personal information about:

current, prospective and former customers
suppliers of raw materials and other products and services to Taranaki Bio Extracts (and their employees and contractors)
other people who deal with us from time to time.

Customers

If you are a current or prospective customer of Taranaki Bio Extracts, we may collect:

identifying information about you, such as your name, address and contact details
payment details and other financial information
information you provide to help us assist you with any application process, including a credit application
information about your transactions and communications with Taranaki Bio Extracts
other information relating to your use of our products and services.

Suppliers

If you are a current or prospective supplier of raw materials or other products or services to Taranaki Bio Extracts, we may collect:

identifying information about you, such as your name, address and contact details
payment details and other financial information
information you provide to help us assist you with any application or on-boarding process to supply raw materials or other products or services to Taranaki Bio Extracts
information about your transactions and communications with Taranaki Bio Extracts
other information relating to your supply of raw materials or other products or services to us
contact details and any personal information provided when you commence a business or service relationship with us.

Other

We may collect other personal information from time to time. We will only collect information where needed for us to deliver our products or services or where required by law.

We may also collect personal information through surveillance footage (for safety and security purposes).

The personal information that we collect from you is held in accordance with the Act (in particular, the Privacy Principles contained in the Act).

Providing the above information is generally optional for you. However, if you do not provide information to us when requested, we may not be able to provide products and services.

How we collect your information

We may collect the personal information you provide us in a variety of ways. We will generally collect personal information from you directly, including through the following means:

when you first apply to become a customer
when you first commence a supplier relationship with us to supply us with raw materials or other products or services, or otherwise commence a business or service relationship with us
while providing any of our products or services to you
from website registration or contact forms and credit applications
during your interactions and correspondence with us
when you use our website
through surveillance devices that may be situated on our premises
while conducting customer satisfaction and market research surveys
through promotions.

We may also collect your personal information from third parties where you have authorised this, this is permitted by law, or where the information is publically available.

We may store the above information for possible future communications relevant to the purpose of collection.

If you have provided us with information about another person, you must have that person’s permission to do so. As part of this you need to comply with your obligations under the Act. For example, you may need to tell that other person that you have done so, that they have a right to access their information and that we will handle their personal information in accordance with this policy.

How do we use your information?

We may use the personal information we collect from you for a number of purposes connected with our business. These include the following.

General

In general we may use your personal information:

to verify your identity and application details
to supply or provide you with any products or services you have requested
to administer your account (including credit checks, processing, administering and collecting payments from or making payments to you)
to interact and communicate with you
to deal with your requests, enquiries or complaints and other customer care or business related activities
to improve our products and services
to contact you about our products, services or other initiatives we think you might be interested in
for marketing, publicity or market research that we might undertake
to comply with our legal obligations, including our reporting obligations
for other purposes for which you have given permission or which is allowed by law.

Customers

If you are a current or prospective customer of Taranaki Bio Extracts, we may use your personal information:

to verify your identity
to assist you to apply to be a customer and/or hold a credit account with us
to assess your requirements and how we can best provide products and services to you
to provide you with, or facilitate the provision of, products or services
to maintain and administer our records
as otherwise required or allowed by law.

Suppliers

If you are a current or prospective supplier of raw materials or other products or services to Taranaki Bio Extracts, we may use your personal information:

to verify your identity
to assist you in becoming a supplier to Taranaki Bio Extracts
to purchase raw materials or other products or services from you
to maintain and administer our records
as otherwise required or allowed by law, or, in limited circumstances, where we have agreed with you to use your personal information for another purpose.

Other

We may use surveillance footage, if required, for detecting and deterring inappropriate or criminal behaviour at our premises, and monitoring the safety and security of our customers, suppliers, staff and property.

We may also use your information in an anonymised aggregated form, to carry out analysis of our products, services and customer interactions.

Disclosure of your information

We want you to know that any information you supply to us may be shared with and used by the following, where relevant to them:

our employees, contractors, suppliers and agents
affiliated and related companies (including Taranaki Bio Extracts subsidiaries)
other third parties who help provide products and services
our advisors
a business that supports our services and products (e.g. a business that hosts or maintains our IT system, data centre or website)
service providers commissioned to protect the rights, property or safety of Taranaki Bio Extracts or others
credit risk assessment agencies and debt collection agencies
any court, tribunal or regulatory authority where disclosure is required or allowed by law
any other person authorised by you or by law.

We will not share your information with third parties, except as outlined in this policy, or where you have authorised that disclosure.

We will not sell your personal information to third parties.

Transfer of personal information outside New Zealand

We may from time to time transfer personal information to third parties outlined above who are located outside New Zealand. If we do so, we will ensure your personal information will be protected by comparable safeguards to those in New Zealand law. If your personal information will not be protected by comparable safeguards to those in New Zealand law, we will tell you that this is the case, and only transfer your personal information with your consent.

Storage and protection of your information

We may record and store personal information we collect from you. We take reasonable steps to ensure your personal information is stored securely and is protected from misuse, loss and unauthorised access, modification or disclosure. This includes storing electronic data on servers located in secure premises, firewall and antivirus protection, data encryption and secure passwords and login processes (including multi factor authentication).

We cannot promise that your personal information will be completely free from access by an unauthorised person (e.g. a hacker). However, we use reasonable safeguards to minimise the risk of this occurring.

If a privacy breach occurs which has caused or may cause serious harm to you, we will notify you of this as soon as practicable either directly or, if that is not reasonably practicable, by public notice.

We may store your personal information using a third party service provider (including providers outside New Zealand) and so your personal information may be held outside New Zealand. These providers are specialists in the areas of data storage and protection and are therefore well-placed to maintain systems that protect your information. We will take reasonable efforts to ensure our agreements with them will prohibit the information that we collect from you being used by them in a way that we have not authorised.

We keep personal information only for as long as it is needed and will take reasonable steps to securely destroy or delete personal information where it is no longer required. Personal information may continue to be stored in a backup computer system and we may be required by law to retain certain personal information.

Your right to access and correct your information

We take reasonable steps to keep your personal information accurate, complete and up-to-date.

Aside from some circumstances set out in the Act, you have a right to access and correct the personal information we hold about you. To do so, please mail or email our Privacy Officer at the following address or email address:
Taranaki Bio Extracts Limited
57 Kohiti Road
Okaiawa 4678
Taranaki, New Zealand

Email: tony@taranakibioextracts.co.nz

In some cases, there may be a charge associated with providing copies of your personal information to you. If so, we will let you know before sending your information to you.

Internet use and cookies

Links to third party sites

This Privacy Policy only relates to our website and our products. Our website may contain links to other third party sites. We are not responsible for the privacy practices or the content of other websites. You should check their privacy polices before providing personal information to them or any other third party.

Cookies Policy

Taranaki Bio Extracts Limited and its subsidiaries (together Taranaki Bio Extracts, or we, us, our) are committed to being transparent in relation to how the company collect and otherwise handle an individual’s personal information and data. This Cookies Policy explains how Taranaki Bio Extracts uses cookies and similar technologies on our website.

By using this website, you consent to our use of cookies to collect and use your data in accordance with this policy. If you do not consent to our use of cookies to collect and use your data, you may change your web browser settings as set out in the section below titled “How do I control cookies?”.

What is a cookie?

A cookie is a small portion of data sent from a website and stored in a user’s web browser while a user is browsing a website. When the user browses the same website in the future the cookie data can be retrieved by the website to notify the website of the user’s previous activity. For example, a cookie can be used by a website to remember things like your preferences for that site.

Please note that accepting a cookie does not give Taranaki Bio Extracts access to your computer or personal information stored on a hard drive under any circumstances.

How Taranaki Bio Extracts uses cookies

Taranaki Bio Extracts uses third-party cookies and similar website analytic tools to help us understand how you use our website and to help improve your experience.

For example, Taranaki Bio Extracts may use Google Analytics and web traffic tracking cookies which allow Taranaki Bio Extracts to collect information about the overall use of our website and enable us to improve the way it works, along with other potential cookies/tools from time to time.

Taranaki Bio Extracts is not responsible for the use of cookies by third party service providers. When using third party services from this website, you are encouraged to review each website’s privacy statements and cookies policies to understand how personal information and cookies are used and dealt with by those third parties.

How do I control cookies?

Your web browser can be set to notify when cookies are used or to refuse cookies. You can access this option in the web browser settings. If you choose to adjust the browser to not accept cookies you will still be able to visit Taranaki Bio Extracts’ website but you may experience some loss in functionality on the website and may not be able to access certain information on the website.

Changes to our Cookies Policy

Taranaki Bio Extracts may change this policy at any time and notify you by posting an updated version of the policy on Taranaki Bio Extracts’ website. Any change applies from the date the updated version is posted.

Jurisdiction

This Cookies Policy is governed by New Zealand law. All matters or disputes arising out of or in connection with this Cookies Policy will be dealt with by the New Zealand courts.

Cookies

Taranaki Bio Extracts’ Cookies Policy governs how Taranaki Bio Extracts uses cookies and similar technologies on the website it owns and operates.

Taranaki Bio Extracts’ Website Terms of Use govern your use of Taranaki Bio Extracts’ website and are available at Terms & Conditions.

Changes to our Privacy Policy

We may change this policy at any time and notify you by posting an updated version of the policy on our website. Any change applies from the date we post it on our website.

Updated February 2022